Terms and Conditions

CallCover Voice AI Platform

Last Updated: 13 November 2025

Effective Date: 13 November 2025

1. Acceptance of Terms and Eligibility

1.1 Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and EmbedAI Limited, a company registered in New Zealand (GST: 143-583-716) ("CallCover", "we", "us", or "our"), governing your access to and use of the CallCover voice AI platform, website at callcover.com, and all related services, features, content, and applications (collectively, the "Service").

By clicking "I Accept", "Sign Up", creating an account, accessing the Service, or using any part of the Service, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy (available at callcover.com/privacy), which is incorporated herein by reference.

1.2 Eligibility

You represent and warrant that:

  • You are at least 18 years of age and have the legal capacity to enter into these Terms.
  • If you are accepting these Terms on behalf of a company, organisation, or other legal entity (a "Business Entity"), you have the authority to bind that Business Entity to these Terms, and references to "you" in these Terms shall refer to that Business Entity.
  • You are not located in, ordinarily resident in, or organised under the laws of any country or territory that is subject to comprehensive economic sanctions administered by the United Nations, United States, European Union, or New Zealand.
  • You are not listed on any government list of prohibited or restricted parties, including but not limited to lists maintained by the New Zealand Police, Interpol, the US Department of Treasury's Office of Foreign Assets Control, or the US Department of Commerce's Denied Persons List.
  • Your use of the Service will comply with all applicable laws, regulations, and rules in your jurisdiction.

1.3 Business Use Acknowledgment

You acknowledge and agree that:

  • The Service is intended solely for business, trade, or professional purposes.
  • To the extent permitted by law, the Consumer Guarantees Act 1993 (New Zealand) does not apply to the supply of the Service or these Terms, pursuant to section 43 of that Act, as the Service is acquired in trade.
  • The parties agree that it is fair and reasonable that the provisions of the Consumer Guarantees Act 1993 be excluded, given that:
    • You are acquiring the Service for business purposes;
    • You have had the opportunity to negotiate these Terms;
    • You have had the opportunity to seek independent legal advice;
    • The Service pricing reflects this allocation of risk.
  • Sections 9, 12A, 13, and 14(1) of the Fair Trading Act 1986 (New Zealand) are excluded to the extent permitted by law, provided that this exclusion is fair and reasonable in all the circumstances.

2. Definitions

For the purposes of these Terms, the following definitions apply:

"AI Assistant" or "Voice Assistant" means the artificial intelligence-powered voice agent configured by you through the Service to handle telephone calls on your behalf, powered by Vapi.ai and OpenAI technologies.

"Business Profile" means the information, content, instructions, and configuration you provide through the Service to customise your AI Assistant's behaviour, knowledge, and responses.

"Call Data" means all data generated from calls handled by your AI Assistant, including but not limited to call recordings, transcripts, summaries, sentiment analysis, call duration, phone numbers, timestamps, and associated metadata.

"Customer Content" means all data, information, text, software, music, sound, photographs, graphics, video, messages, content, or other materials that you or your authorised users submit, upload, or transmit through the Service, including your Business Profile and instructions to your AI Assistant.

"Emergency Services" means emergency telephone services reached by dialling 111 in New Zealand or other emergency numbers in other jurisdictions.

"Phone Number" means a New Zealand telephone number provisioned through the Service via our telecommunications provider, Twilio.

"Service" means the CallCover voice AI platform, including the website at callcover.com, dashboard, APIs, AI Assistants, phone number provisioning, call handling, recording and transcription services, analytics, and all related features, functionality, content, and services provided by CallCover.

"Subscription" means your paid subscription plan for access to the Service, billed on a monthly or annual basis as selected during registration.

"Team" means your Business Entity account within the Service, which may include multiple user accounts with different roles and permissions.

3. Service Description

3.1 Overview

CallCover provides a cloud-based software-as-a-service platform that enables businesses to deploy AI-powered voice assistants to handle telephone calls. The Service includes:

  • AI voice assistant creation and configuration tools
  • New Zealand phone number provisioning and management
  • Inbound call handling and routing
  • Call recording, transcription, and analysis
  • Business profile and knowledge base management
  • Dashboard for monitoring calls and analytics
  • Team account and user management
  • Integration with third-party services (Vapi.ai, Twilio, OpenAI, Stripe)

3.2 Service Limitations

You acknowledge and agree that the Service:

  • Is not a replacement for human judgment or oversight. The AI Assistant may make mistakes, provide incorrect information, or fail to handle calls appropriately in certain circumstances. You remain responsible for monitoring the AI Assistant's performance and providing human oversight as appropriate for your business.
  • Does not support Emergency Services. The Service is not capable of, and is not intended for, making or receiving calls to or from Emergency Services (111 in New Zealand or equivalent emergency numbers). You must not configure your AI Assistant to handle emergency calls or direct users to use the Service for emergency situations.
  • Requires internet connectivity. The Service is delivered over the internet and requires a stable internet connection. CallCover is not responsible for connectivity issues, bandwidth limitations, or network failures that affect your use of the Service.
  • Depends on third-party services. The Service integrates with and relies upon third-party services including Vapi.ai, Twilio, OpenAI, and Stripe. Service availability, performance, and functionality may be affected by these third-party services, which are outside our control.

3.3 Emergency Services Disclaimer

⚠️ IMPORTANT: Emergency Services Not Supported

The Service is not designed or intended for use with Emergency Services. You must not use, configure, or market the Service as a means of accessing Emergency Services (such as 111 in New Zealand, 000 in Australia, 911 in the United States, or similar emergency numbers).

If you receive inquiries about Emergency Services through your AI Assistant, you are responsible for ensuring your AI Assistant is configured to direct callers to dial 111 directly from their own phone or device. CallCover has no liability whatsoever for any failure to connect to Emergency Services or any consequences arising from such failure.

4. User Accounts and Responsibilities

4.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information, including:

  • Your full name
  • A valid email address
  • Your business name and details
  • Your mobile phone number
  • Payment information (processed securely by Stripe)
  • Any other information reasonably requested during registration

You agree to update this information promptly if it changes.

4.2 Account Security

You are responsible for maintaining the confidentiality and security of your account credentials (username and password). You agree to:

  • Choose a strong, unique password for your account
  • Not share your account credentials with any third party
  • Not allow any third party to access your account
  • Notify us immediately at support@embedai.co.nz if you suspect any unauthorised access to your account or any security breach
  • Be responsible for all activities that occur under your account, whether or not authorised by you

CallCover will not be liable for any loss or damage arising from your failure to maintain account security or from unauthorised access to your account due to your actions or omissions.

4.6 Your Responsibilities

You are responsible for:

  • All Customer Content you submit through the Service
  • Ensuring your Business Profile, FAQs, and AI Assistant instructions are accurate, appropriate, and compliant with applicable laws
  • Monitoring your AI Assistant's performance and call handling
  • Responding to customer complaints or issues arising from your AI Assistant's interactions
  • Complying with all applicable laws in your use of the Service
  • Maintaining appropriate human oversight of your AI Assistant
  • Ensuring your use of call recording complies with applicable laws (see Section 8)

5. Subscription Terms and Billing

5.1 Subscription Plans

CallCover offers various subscription plans with different features, limitations, and pricing. Current subscription plans and pricing are available at callcover.com/pricing. By selecting a subscription plan, you agree to pay the fees associated with that plan.

5.2 Billing Cycle

Subscriptions are billed in advance on a recurring basis, either:

  • Monthly: Charged every month on the same calendar day you subscribed
  • Annually: Charged every 12 months on the anniversary of your subscription

Your billing cycle begins on the date you first subscribe to a paid plan.

5.4 Automatic Renewal

IMPORTANT: Automatic Renewal

Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.

  • Monthly Subscriptions: Automatically renew each month unless cancelled at least 24 hours before the next renewal date.
  • Annual Subscriptions: Automatically renew each year unless cancelled at least 30 days before the next renewal date.
  • Cancellation: To avoid being charged for the next billing period, you must cancel your subscription through your account settings or by contacting support@embedai.co.nz before the renewal date.

By subscribing to the Service, you acknowledge and agree to this automatic renewal feature.

5.6 Taxes

All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all such taxes, levies, or duties, except for taxes based on CallCover's net income. Where CallCover is required to collect GST (Goods and Services Tax), GST will be added to your invoice at the applicable rate. CallCover's GST number is 143-583-716.

6. Phone Number Terms

6.1 Phone Number Provisioning

As part of the Service, CallCover provides access to New Zealand phone numbers through our telecommunications partner, Twilio. When you purchase a phone number through the Service:

  • You select a phone number from available New Zealand numbers
  • The phone number is provisioned and associated with your Team account
  • The phone number is configured to route incoming calls to your AI Assistant
  • The phone number remains associated with your account while your subscription is active

6.2 Phone Number Ownership and Licensing

Important: Phone Number Licensing

You do not own the phone number. Phone numbers are licensed, not sold, and CallCover (through Twilio) retains ultimate ownership and control of all phone numbers provided through the Service.

By purchasing a phone number through the Service, CallCover grants you a non-exclusive, non-transferable, revocable license to use the phone number for the duration of your active subscription.

6.8 Phone Number Release

Your phone number will be automatically released (returned to Twilio's inventory) when:

  • You cancel your CallCover subscription
  • Your subscription is terminated by CallCover
  • Your payment fails and remains unpaid for 30 days
  • Your account is inactive for 90 consecutive days
  • You request the release of the phone number

Once a phone number is released, you immediately lose all rights to use the phone number, and it may be reassigned to another customer.

7. Acceptable Use Policy

7.1 Prohibited Activities

You agree not to use the Service to:

7.1.1 Illegal or Harmful Activities

  • Violate any applicable law, regulation, or rule, including but not limited to telecommunications laws, privacy laws, consumer protection laws, intellectual property laws, or anti-spam laws.
  • Engage in, promote, or facilitate illegal activities, including fraud, money laundering, identity theft, or distribution of illegal substances.
  • Threaten, harass, abuse, stalk, intimidate, or harm any person or group.
  • Distribute or promote harmful, abusive, hateful, or discriminatory content.
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.

7.1.2 Spam and Unsolicited Communications

  • Send spam, unsolicited commercial messages, or bulk messages in violation of the Unsolicited Electronic Messages Act 2007 (New Zealand) or similar laws in other jurisdictions.
  • Use the Service to make unsolicited telemarketing calls, robocalls, or automated calls without appropriate consent.
  • Configure your AI Assistant to make outbound calls without the recipient's prior consent where required by law.

7.1.4 Misuse of AI Assistant

  • Configure your AI Assistant to provide medical, legal, financial, or other professional advice without appropriate disclaimers and qualifications.
  • Use your AI Assistant to impersonate a human without disclosure.
  • Configure your AI Assistant to collect sensitive personal information (e.g., credit card numbers, passwords, health information) without appropriate security and legal safeguards.
  • Train or configure your AI Assistant to generate harmful, offensive, or inappropriate content.

8. Call Recording and Consent

8.1 Call Recording Functionality

The Service includes call recording functionality, which records all calls handled by your AI Assistant. Call recordings are stored securely and are accessible through your dashboard.

8.2 Legal Requirements and Consent

⚠️ IMPORTANT: Call Recording Compliance

Call recording is subject to legal requirements that vary by jurisdiction. You are solely responsible for ensuring your use of call recording complies with all applicable laws.

8.3 Your Responsibilities for Call Recording Compliance

You are responsible for:

  • Providing Notice: Informing all callers that calls may be recorded. This notice should be provided at the beginning of the call, either through:
    • A pre-recorded announcement before the call is connected to your AI Assistant
    • A notification by your AI Assistant at the start of the conversation
    • A disclosure on your website or other communication channels where your phone number is displayed
  • Obtaining Consent: Where required by law, obtaining appropriate consent from callers before recording.
  • Configuring Your AI Assistant: Ensuring your AI Assistant is configured to provide appropriate call recording notifications.
  • International Callers: Being aware that callers may be located in jurisdictions with stricter call recording laws than New Zealand, and ensuring compliance with such laws.

8.8 Disclaimer

CallCover provides call recording functionality as a tool for your use, but does not provide legal advice regarding call recording compliance. You are solely responsible for ensuring your use of call recording complies with all applicable laws. We strongly recommend that you:

  • Consult with a qualified New Zealand privacy lawyer regarding your call recording practices
  • Develop and implement a call recording policy for your business
  • Train your staff on call recording compliance
  • Regularly review your practices to ensure ongoing compliance

CallCover has no liability for your failure to comply with call recording laws or for any claims arising from your use of call recordings.

9. Intellectual Property Rights

9.1 CallCover's Intellectual Property

The Service, including all software, technology, code, user interfaces, designs, graphics, text, data, and other content provided by CallCover (excluding Customer Content), is owned by CallCover or our licensors and is protected by intellectual property laws, including copyright, trademark, patent, and trade secret laws.

Subject to your compliance with these Terms, CallCover grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service solely for your internal business purposes during the term of your subscription. This licence does not grant you any ownership rights in the Service.

9.2 Customer Content Ownership

You retain all ownership rights in your Customer Content. By submitting Customer Content to the Service, you grant CallCover a non-exclusive, worldwide, royalty-free licence to use, copy, store, transmit, modify, create derivative works of, and display your Customer Content solely to the extent necessary to:

  • Provide the Service to you
  • Configure and operate your AI Assistant according to your instructions
  • Process and analyse Call Data to provide transcripts, summaries, and analytics
  • Improve the Service (on an aggregated, anonymised basis only, and with your consent)
  • Comply with applicable laws and legal obligations

This licence terminates when you delete your Customer Content or your account, except that CallCover may retain copies as required for backup, disaster recovery, or legal compliance purposes.

10. Data Usage and Privacy

10.1 Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, available at callcover.com/privacy. By using the Service, you consent to the practices described in our Privacy Policy.

10.2 Compliance with Privacy Act 2020

CallCover complies with the Privacy Act 2020 (New Zealand) and the information privacy principles (IPPs) contained therein. As part of our commitment to privacy:

  • We have appointed a Privacy Officer who may be contacted at privacy@embedai.co.nz
  • We implement appropriate technical and organisational measures to protect personal information from unauthorised access, use, disclosure, alteration, and destruction
  • We provide individuals with access to their personal information and the ability to correct inaccuracies upon request
  • We notify affected individuals and the Privacy Commissioner of any privacy breaches that are likely to cause serious harm, in accordance with the Privacy Act 2020

10.5 Data Location and Cross-Border Transfers

Your data may be stored and processed in data centres located outside of New Zealand, including:

  • Supabase data centres (location specified in your Supabase configuration)
  • Vapi.ai infrastructure (United States and other locations)
  • OpenAI infrastructure (United States)
  • Twilio infrastructure (United States and other locations)
  • Stripe infrastructure (United States and other locations)

By using the Service, you consent to the transfer, storage, and processing of your data in these locations. We ensure that all data transfers comply with IPP 12 of the Privacy Act 2020 by using service providers that maintain appropriate safeguards.

11. AI Service Disclaimers and Limitations

11.1 AI Technology Limitations

The Service uses artificial intelligence and machine learning technologies (including OpenAI's GPT models and Vapi.ai's voice AI platform) to power your AI Assistant. You acknowledge and agree that:

  • AI is Not Perfect: AI systems can make mistakes, produce inaccurate information, or fail to understand context. Your AI Assistant may:
    • Provide incorrect or misleading information to callers
    • Misunderstand questions or requests
    • Generate inappropriate or offensive responses despite best efforts to prevent this
    • Fail to handle complex or unexpected situations appropriately
  • No Guarantees of Accuracy: CallCover makes no representations or warranties regarding the accuracy, reliability, or correctness of information provided by your AI Assistant.
  • Hallucinations: AI systems, including large language models, are known to occasionally "hallucinate" – i.e., generate plausible-sounding but factually incorrect information.
  • Bias and Fairness: Despite efforts to minimise bias, AI systems can exhibit biases present in their training data.

11.2 No Professional Advice

⚠️ IMPORTANT: Not a Substitute for Professional Advice

Your AI Assistant is not a substitute for professional advice. The AI Assistant does not provide and should not be configured to provide:

  • Medical Advice: The AI Assistant is not a licensed healthcare provider and does not provide medical diagnoses, treatment recommendations, or health advice.
  • Legal Advice: The AI Assistant is not a lawyer and does not provide legal advice or representation.
  • Financial Advice: The AI Assistant is not a financial adviser and does not provide investment advice, tax advice, or financial planning services.
  • Emergency Services: The AI Assistant cannot and must not be used to access Emergency Services.

11.8 AI Disclaimer Summary

IN SUMMARY: THE AI ASSISTANT IS A TOOL THAT REQUIRES HUMAN OVERSIGHT. IT IS NOT PERFECT, MAY MAKE MISTAKES, AND SHOULD NOT BE RELIED UPON FOR CRITICAL DECISIONS WITHOUT APPROPRIATE REVIEW. YOU USE THE AI ASSISTANT AT YOUR OWN RISK AND ARE RESPONSIBLE FOR ITS CONFIGURATION, MONITORING, AND OUTPUTS.

12. Third-Party Services

12.1 Third-Party Dependencies

The Service integrates with and depends upon various third-party services, including but not limited to:

  • Vapi.ai: Voice AI platform for call handling and AI assistant functionality
  • OpenAI: Large language models (GPT-4) for AI intelligence and natural language processing
  • Twilio: Telecommunications services including phone number provisioning and call routing
  • Stripe: Payment processing and subscription billing
  • Supabase: Database and storage services
  • ElevenLabs: Voice synthesis for AI Assistant speech
  • Deepgram: Speech-to-text transcription
  • Google Analytics: Website analytics and usage tracking
  • Vercel: Application hosting and content delivery

12.3 No Control Over Third-Party Services

CallCover does not control third-party services and is not responsible for:

  • The availability, performance, functionality, or reliability of third-party services
  • Changes to third-party services, including pricing changes, feature changes, or discontinuation
  • Security breaches, data breaches, or privacy violations by third-party services
  • Errors, bugs, or defects in third-party services
  • Third-party service providers' compliance with laws or regulations

13. Warranties and Disclaimers

13.2 DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 13.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CALLCOVER DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Implied Warranties: Warranties of merchantability, fitness for a particular purpose, title, and non-infringement
  • Performance Warranties: Any warranty that the Service will be uninterrupted, timely, secure, error-free, or virus-free
  • Accuracy Warranties: Any warranty that the Service, AI Assistant responses, call transcripts, or analytics will be accurate, complete, or reliable
  • Result Warranties: Any warranty that the Service will meet your requirements or expectations or produce specific results

14. Limitation of Liability

14.1 Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CALLCOVER (INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE.

14.2 Aggregate Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CALLCOVER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE WILL NOT EXCEED THE GREATER OF:

  • The total amount of fees you paid to CallCover in the 12 months immediately preceding the event giving rise to the liability, OR
  • NZ$1,000

15. Indemnification

15.1 Your Indemnification of CallCover

You agree to indemnify, defend, and hold harmless CallCover and its officers, directors, employees, agents, affiliates, successors, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and expenses) arising out of or related to:

  • Your use of the Service in violation of these Terms or applicable law
  • Your Customer Content, including claims that your Customer Content infringes any intellectual property rights
  • Your configuration, instructions, or operation of your AI Assistant
  • Your use of call recording functionality
  • Your breach of any representation, warranty, or obligation under these Terms
  • Claims by your customers, employees, contractors, or other third parties
  • Your violation of telecommunications laws, privacy laws, or other regulations
  • Your negligence, wilful misconduct, or fraudulent actions

16. Term, Termination, and Suspension

16.2 Termination by You

You may terminate these Terms and your use of the Service at any time by:

  • Cancelling your subscription through your account settings in the dashboard, OR
  • Sending a written notice to support@embedai.co.nz requesting account termination

16.5 Effect of Termination

Upon termination of these Terms by either party:

  • Your right to access and use the Service immediately terminates
  • Your subscription is cancelled and no further fees will be charged
  • Your Phone Number will be released back to Twilio's inventory
  • Your AI Assistant configuration will be deactivated and deleted
  • You remain responsible for all fees and charges incurred prior to termination
  • You will have 30 days after termination to retrieve your Customer Content and Call Data

17. Refund Policy

17.1 No Refunds

ALL FEES PAID TO CALLCOVER ARE NON-REFUNDABLE, EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION 17 OR AS REQUIRED BY APPLICABLE LAW.

This includes but is not limited to fees for any portion of a billing cycle in which you cancel your subscription, fees paid for monthly subscriptions, fees paid for Phone Number provisioning, and fees paid for services or features you did not use.

17.2 Discretionary Refunds

All refund requests are handled at the sole discretion of CallCover. We may, in our sole discretion, provide a refund in the following circumstances:

  • If the Service is unavailable for an extended period due to issues within CallCover's control
  • If the Service has a material defect that substantially impairs its functionality
  • If we make an error in billing
  • Other exceptional circumstances as determined by CallCover

18. Service Availability and Maintenance

18.1 No Service Level Agreement (SLA)

CallCover does not provide any service level agreement (SLA) or uptime guarantee for the Service. While we strive to provide a reliable and available service, we make no commitments regarding:

  • Uptime percentage (e.g., 99.9% uptime)
  • Response time for support requests
  • Resolution time for service issues
  • Maximum duration of service outages

The Service is provided "as available" without any uptime commitments.

19. Modifications to Terms

19.1 Right to Modify

CallCover reserves the right to modify these Terms at any time. We may modify these Terms to reflect changes in the Service, comply with legal requirements, address security issues, or improve clarity.

19.4 Acceptance of Modified Terms

By continuing to use the Service after the effective date of modified Terms, you agree to be bound by the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription before the modified Terms take effect.

20. Dispute Resolution and Governing Law

20.1 Governing Law

These Terms and any dispute arising out of or related to these Terms or the Service will be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles.

20.2 Jurisdiction

You agree that the courts of New Zealand will have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service.

20.3 Dispute Resolution Process

If a dispute arises between you and CallCover, the parties agree to follow this dispute resolution process before initiating litigation:

  1. Negotiation: The parties will attempt to resolve the dispute through good faith negotiations for a period of 30 days.
  2. Mediation: If the dispute is not resolved through negotiation, either party may refer the dispute to mediation conducted in accordance with the AMINZ Mediation Protocol.
  3. Litigation: If the dispute is not resolved through mediation within 60 days, either party may initiate litigation in the courts of New Zealand.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements incorporated by reference, constitute the entire agreement between you and CallCover regarding the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.

21.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

21.22 Acknowledgment

BY USING THE SERVICE OR CLICKING "I ACCEPT" OR "SIGN UP", YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

22. Contact Information

If you have any questions, concerns, or requests regarding these Terms or the Service, please contact us:

EmbedAI Limited

Trading as CallCover

GST Number: 143-583-716

General Inquiries & Support: support@embedai.co.nz

Privacy Inquiries: privacy@embedai.co.nz

Legal Inquiries: legal@embedai.co.nz

Website: callcover.com

Mailing Address:
New Zealand

By using CallCover, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including our Privacy Policy incorporated by reference.

Last Updated: 13 November 2025
Effective Date: 13 November 2025
Version: 1.0

© 2025 EmbedAI Limited. All rights reserved.